PRIVACY POLICY

Quincy Quick Lube LLC (“Quincy Quick Lube,” “we,” “us,” or “our”) provides this Privacy Policy and Cookie Policy to explain how we collect, use, disclose, and safeguard information when you visit our website, submit information through our online forms, communicate with us, or otherwise interact with our online services (collectively, the “Services”). By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

This Privacy Policy and Cookie Policy is effective as of January 21, 2026 and was last updated on January 21, 2026. If we make changes, we will update the “Last Updated” date and post the revised policy on our website. Your continued use of the Services after we post changes means you accept the updated policy.

The Services are operated by Quincy Quick Lube LLC. If you have questions about this policy or want to submit a privacy request, you may contact us at Quincy Quick Lube LLC, 1024 Central Ave S, Quincy, WA 98848, by email at quincyquicklube@gmail.com, or by phone at (509) 797-2016. To help us route your request, please email us with the subject line “Privacy Request.”

This policy applies to information collected through our website and related web pages, contact or lead forms and inquiries submitted online, and communications you have with us by email, phone, or text related to your inquiry or our services. This policy does not apply to third-party websites or services we do not control, even if they are linked on our website. Third parties (including Google, Meta, and Squarespace) may process information under their own privacy policies and terms, and your interactions with their services are governed by their policies.

We collect information you provide directly to us when you submit a form, request information, or contact us. This may include your name, phone number, email address, and the contents of your message. If you choose to provide vehicle-related details in your message or form submission, we may collect information such as the vehicle year, make, model, mileage, VIN, license plate number, service needs, and any other details you include. You are not required to provide all information, but providing less information may limit our ability to respond or assist you.

We also collect certain information automatically when you browse our website. This may include your IP address, browser type, device type, operating system, language settings, date and time of access, the pages you view, the links you click, and the page you visited before navigating to our website. We may also infer an approximate location (such as city and state) from your IP address. This information helps us understand how visitors use our website, improve performance, and maintain security.

Our website is hosted and managed through Squarespace. When you use our website or submit a form, Squarespace may collect and process information on our behalf to provide website hosting, website functionality, form delivery, and related services. For example, if you submit a contact form on our website, that submission may be processed through Squarespace’s systems so it can be delivered to us. Squarespace may also collect device and usage information necessary to operate and protect the website. Squarespace’s processing of information is governed by Squarespace’s own policies and terms in addition to this policy.

We use Google Analytics to better understand how visitors use our website. Google Analytics may collect information such as your IP address, device information, and on-site behavior (for example, what pages you visit and how long you stay). We use Google Analytics reports to understand website performance, improve content, and make the site more useful. Google may process this information under its own privacy policies and settings.

We also use the Meta Pixel (Facebook/Instagram) to help measure advertising performance and understand actions people take on our website, such as viewing key pages or submitting a form. The Meta Pixel may collect information about your device and interactions and may allow Meta to associate those actions with your Facebook or Instagram account, depending on your account settings. Meta’s processing is governed by Meta’s privacy policies and your settings within Meta’s platforms.

We use the information we collect to respond to inquiries, provide customer support, and communicate with you about your request or service needs. We also use information to operate, maintain, and improve our website, troubleshoot problems, prevent fraud, protect against unauthorized access, and maintain the safety and security of our systems. We may use aggregated or de-identified information for analytics, reporting, and business planning.

We may use website analytics and advertising measurement tools to understand whether our ads lead to website visits or form submissions, to evaluate the effectiveness of our marketing, and to improve the relevance of ads shown to people who may be interested in our services. We do not sell your personal information for money. However, some advertising technologies may involve sharing certain identifiers or event data with advertising platforms for measurement and optimization, subject to those platforms’ policies and your settings.

We may share information with service providers and vendors who help us operate our website and communications. This can include Squarespace (for website hosting and form processing), analytics providers such as Google Analytics, and advertising partners such as Meta. We may also share information with technical support, security, and IT providers as needed to run the site. These vendors process information for the purposes described in this policy and, in some cases, under their own privacy policies.

We may disclose information if we reasonably believe it is necessary to comply with applicable law, regulation, subpoena, court order, or other legal process; to protect the rights, safety, and property of Quincy Quick Lube, our customers, or others; to investigate or prevent suspected fraud or security issues; or to enforce our policies and agreements. If Quincy Quick Lube is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

We retain personal information only as long as reasonably necessary to respond to your inquiry, provide services, maintain appropriate business records, resolve disputes, enforce our agreements, meet legal and regulatory obligations, and support security and fraud prevention. We may retain aggregated or de-identified information longer for analytics and planning purposes.

We use reasonable administrative, technical, and physical safeguards designed to protect the information we maintain. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

If you provide your email address or phone number, we may contact you to respond to your request or to communicate about services. If we ever send promotional messages beyond responding to your inquiry, you may opt out by following any unsubscribe instructions provided or by contacting us at quincyquicklube@gmail.com. If you want us to stop texting you, tell us in your reply or contact us at quincyquicklube@gmail.com. Standard message and data rates may apply depending on your carrier and plan.

You may have rights and choices regarding your personal information, depending on your location and applicable law. You may request access to certain information we have about you, request correction of inaccurate information, or request deletion of information, subject to legal and business recordkeeping requirements. To submit a request, email quincyquicklube@gmail.com with the subject line “Privacy Request,” and include your name, the email or phone number you used to contact us, and a description of your request. To protect you, we may take steps to verify your identity before fulfilling your request.

Some browsers offer “Do Not Track” signals. There is no consistent industry standard for responding to such signals, so our website may not respond to them. You can still use the cookie controls described below to manage tracking.

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, contact us and we will take reasonable steps to delete it.

Our Services are intended for users in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ.

Cookie Policy: Cookies and similar technologies (such as pixels, tags, and local storage) are used to operate our website, maintain security, remember preferences, understand website performance, and measure advertising effectiveness. Cookies are small text files stored on your browser or device. Pixels and tags are small pieces of code that allow our site and partners (such as Google and Meta) to recognize your device and record certain events, such as page views and form submissions. We may use first-party cookies (set by our website and Squarespace) and third-party cookies (set by providers like Google and Meta).

Cookie Policy: We use “essential” cookies that are necessary for the website to function properly, including cookies that support page navigation, form submission, security features, and load balancing. We use “analytics” cookies and similar tools (including Google Analytics) to understand how visitors use our website, such as which pages are visited most, how long visitors stay, and how users move through the site, so we can improve performance and content. We use “advertising” or “measurement” cookies and pixels (including the Meta Pixel) to help measure ad performance, understand whether ads lead to website actions like form submissions, and improve the relevance of ads you may see on third-party platforms.

Cookie Policy: Depending on your device and settings, some cookies may collect identifiers such as IP address, device identifiers, browser identifiers, and interaction data. We use this data primarily in aggregated or pseudonymous form for reporting and measurement; however, third parties like Google and Meta may process data according to their own policies, and some information may be associated with your accounts with those services depending on your settings.

Cookie Policy: You can control cookies in several ways. You can adjust your browser settings to delete cookies, block cookies, or receive alerts when cookies are being set. You can also adjust certain advertising preferences through your Google account settings and your Facebook/Instagram account settings. If we provide a cookie banner or consent tool on our website, you may also be able to manage cookie preferences there. If you block or delete cookies, parts of the website may not function as intended, and your preferences may not be retained.

Cookie Policy: We may update our use of cookies from time to time as our website and tools change. When we do, we will update this policy and revise the “Last Updated” date above.