These Service Terms & Conditions (“Terms”) apply to all services provided by Quincy Quick Lube LLC (“Quincy Quick Lube,” “we,” “us,” or “our”), including but not limited to oil changes, fluid services, inspections, repairs, maintenance, diagnostics, parts installation, tire-related services (if offered), and any other work performed on or related to a vehicle (collectively, the “Services”). By authorizing, requesting, scheduling, purchasing, or otherwise using our Services, you (“Customer,” “you,” or “your”) agree to these Terms in full, and you acknowledge that these Terms are a condition of receiving Services.

Customer Authorization. You represent and warrant that you are the owner of the vehicle or are authorized by the owner to authorize Services, approve charges, and accept these Terms on the owner’s behalf. You authorize Quincy Quick Lube to operate, test drive (if reasonably necessary), move, lift, and store the vehicle as needed to perform the Services, including moving the vehicle on public roads for verification/testing when appropriate. You agree to remove valuables and personal property before service and acknowledge we are not responsible for loss or damage to personal property left in the vehicle unless caused by our gross negligence.

Estimates; Additional Work; Shop Supplies; Environmental Fees. Any estimate, quote, or price range is non-binding and is based on limited information available at the time. Final cost may change due to parts availability, supplier price changes, additional labor required, or hidden conditions discovered during service. You authorize us to charge reasonable shop supplies, disposal, and environmental fees where applicable. If additional work is recommended, we may request approval before proceeding. If we cannot reach you promptly, you authorize us to proceed with work that we reasonably believe is necessary to address immediate safety concerns, prevent damage, complete the requested service, or return the vehicle to a safe and secure state, at your expense.

As-Is Services; Disclaimer of Warranties. SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, QUINCY QUICK LUBE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. No employee or representative may create a warranty that is not expressly stated in writing on your invoice/receipt. Any advice, inspections, or recommendations are based on limited observations and are not guarantees of future performance or vehicle condition.

Vehicle Condition; Hidden Damage; Customer Disclosures. Vehicles may have pre-existing defects, wear, corrosion, prior poor repairs, missing or damaged fasteners, aftermarket modifications, seized components, fragile plastics, stripped threads, and other conditions that may not be visible or discoverable until disassembly or service begins. Quincy Quick Lube is not responsible for any prior or pre-existing defects, conditions, or failures, including those that occur during or after service due to pre-existing wear, age, corrosion, contamination, or prior workmanship. You agree to disclose known issues, warning lights, leaks, noises, prior symptoms, prior repairs, modifications, and any special instructions before service begins. You acknowledge that certain repairs may reveal additional issues and that attempting to service older components can result in breakage due to age, corrosion, or prior damage, which may require additional labor and parts at your expense.

Diagnostics and Inspections; No Guarantees. Any scan, diagnostic, courtesy check, visual inspection, fluid check, or complimentary inspection is limited in scope and does not constitute a comprehensive inspection or certification of the vehicle. We may identify some issues but cannot detect all issues. We do not guarantee that any inspection, scan, or diagnosis will identify every defect, or that the vehicle is safe, roadworthy, or free from problems. You are responsible for maintaining your vehicle and for safe operation at all times.

Fluid Services; Oil Changes; Capacity Variations. Oil and fluid capacities and specifications may vary by trim, engine, model year, prior repairs, aftermarket components, and manufacturer revisions. We rely on industry sources and manufacturer guidance, but you acknowledge that errors or inconsistencies can occur in third-party specifications. You authorize us to use our reasonable judgment in selecting the appropriate oil viscosity, fluid type, and filters based on available information and your vehicle’s requirements. You are responsible for notifying us of any non-standard engine modifications, oil system changes, or special requirements.

Customer-Supplied or Aftermarket Parts. We may refuse to install customer-supplied parts for any reason. If we agree to install customer-supplied or aftermarket parts, you accept all risk regarding their condition, compatibility, and performance. Any labor warranty, if any, is limited and does not cover parts failure, manufacturer defects, or damages caused by those parts. We are not responsible for delays or additional labor caused by incorrect, defective, or missing parts supplied by you or by third parties.

Warranty, If Any; Return-to-Us Requirement; No Exceptions. Any warranty, if offered, is only as stated in writing on your invoice/receipt and is limited to the Services and/or parts expressly described. AS A STRICT CONDITION TO ANY WARRANTY CONSIDERATION, YOU MUST RETURN THE VEHICLE TO QUINCY QUICK LUBE FOR INSPECTION AND VERIFICATION BEFORE ANY OUTSIDE REPAIRS, ADJUSTMENTS, OR PARTS REPLACEMENT ARE PERFORMED. NO EXCEPTIONS. If any third party inspects, disassembles, diagnoses, repairs, or alters the vehicle before we inspect it, any warranty is void. We are not responsible for reimbursement of outside repairs, towing, rental cars, lost time, or any related costs unless we expressly approve in writing in advance. Warranty coverage does not include normal wear and tear, misuse, overheating, contamination, oil starvation, neglect, accidents, racing, off-road use, improper maintenance, or unrelated component failures.

Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, QUINCY QUICK LUBE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING LOSS OF USE, LOST PROFITS, LOST BUSINESS, TOWING, RENTAL CAR COSTS, DOWNTIME, OR DIMINISHED VALUE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, QUINCY QUICK LUBE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO QUINCY QUICK LUBE FOR THE SPECIFIC SERVICES THAT GAVE RISE TO THE CLAIM. You acknowledge that this limitation of liability is a material term of these Terms and that Services would cost more without it.

Release; Indemnification; Third-Party Claims. To the fullest extent permitted by law, you release Quincy Quick Lube, its owners, members, managers, employees, contractors, and agents from claims, damages, liabilities, losses, and expenses arising from or related to the vehicle’s condition, your use of the vehicle, or the Services, except to the extent directly caused by Quincy Quick Lube’s gross negligence or intentional misconduct where such limitation is not allowed by law. You agree to defend, indemnify, and hold harmless Quincy Quick Lube and its owners, members, managers, employees, contractors, and agents from and against any claims, demands, damages, losses, costs, and expenses (including attorneys’ fees and costs) arising out of or related to your breach of these Terms, your failure to disclose known issues, customer-supplied parts, third-party claims, or the vehicle’s condition, ownership, or use.

Payment Due at Completion; No Chargebacks; Collections; Attorney Fees. Payment is due in full upon completion of Services unless otherwise agreed in writing. If you dispute a charge, you agree to contact Quincy Quick Lube first and allow us a reasonable opportunity to review and resolve the issue before initiating a chargeback or stop payment. You authorize us to charge the payment method you provide for approved charges. Prices may change without notice due to supplier and market conditions. Past-due balances may accrue late fees and interest at the maximum rate permitted by law, and you agree to pay reasonable collection costs, including attorneys’ fees and court costs where allowed by law.

Mechanic’s Lien; Storage; Abandoned Vehicles. You understand that we may have rights under Washington law to retain possession of your vehicle until payment is made in full and that a mechanic’s lien may apply for unpaid balances, storage, and related costs. Vehicles must be picked up promptly after you are notified that Services are complete. Storage fees may apply for vehicles left on our premises after notice of completion. If a vehicle is not retrieved within a reasonable time, it may be treated as abandoned and we may pursue remedies available under Washington law, including lien enforcement or sale where permitted, and you remain responsible for all charges, fees, and costs.

Delays and Uncontrollable Events. We are not responsible for delays caused by factors beyond our reasonable control, including parts availability, supplier delays, weather, power outages, equipment failure, staffing issues, or other unforeseen circumstances. Any completion times are estimates only and are not guarantees.

Communications Consent. By providing your contact information, you consent to receive communications from us related to your Services, estimates, invoices, receipts, warranty communications, follow-ups, and customer service, including calls, texts, and emails where permitted by law. Message and data rates may apply. You may opt out of promotional messages, but service-related communications may still be sent as needed to provide support and complete Services.

Dispute Resolution; Binding Arbitration; Waiver of Jury Trial and Class Actions. BY USING OUR SERVICES, YOU AND QUINCY QUICK LUBE AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, OR ANY TRANSACTION BETWEEN US SHALL BE RESOLVED BY CONFIDENTIAL, FINAL, AND BINDING ARBITRATION, NOT IN COURT. YOU WAIVE YOUR RIGHT TO A JURY TRIAL. YOU ALSO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. The arbitration shall take place in Washington State unless the parties agree otherwise. The arbitrator may award any relief permitted by applicable law, and the prevailing party may be entitled to recover reasonable attorneys’ fees and costs to the extent permitted by law. If any portion of this arbitration agreement is deemed unenforceable, the remainder shall be enforced to the fullest extent permitted by law.

Governing Law; Venue for Non-Arbitrable Matters. These Terms are governed by Washington State law, without regard to conflict of law principles. If a dispute is found to be non-arbitrable, you agree that the dispute shall be brought exclusively in state or federal courts located in Washington, and you consent to personal jurisdiction in those courts.

Changes to Terms; Priority of Terms. Quincy Quick Lube may update these Terms at any time. The most current version may be posted in-store, on our website, or otherwise made available to customers. To the extent there is any conflict between these Terms and any other statement, advertisement, or oral representation, these Terms control. These Terms are solely for the benefit of Quincy Quick Lube and the Customer, and no third party has any rights under these Terms.

Severability; Entire Agreement. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect. These Terms, together with your invoice/receipt and any written warranty statement provided by Quincy Quick Lube, are the entire agreement regarding the Services and supersede prior discussions or understandings.

Acknowledgment. By authorizing or using our Services, you confirm that you have read, understood, and agreed to these Terms in their entirety.